IT Support Technician – Help Desk
IT Support Technician – Help Desk Required Skills and Experience: Experience supporting executives, users in a help desk, customer service environment is ideal. Knowledge of Active Directory, Exchange Management Console, and MS Office 2013 Problem solving is a key trait for the role Good knowledge of multiplatform environment - desktop operating systems (Windows 7, Mac OS X 10.x, Linux) Computer hardware experience - setup, maintenance, upgrade, troubleshooting (HP and Apple portables preferred) Must have strong time management skills and be able to work independently with minimal supervision Excellent decision-making and problem solving with proven ability to work in a diverse organization. Ability to analyze and document system processes Reliable and dependable work habits Ability to challenge conventional practices; adapt established methods for new uses and pursue ongoing system improvement BA/BS Computer Science or equivalent degree preferred